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ISBN: 9787115513274
File size: 559 KB

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by 苏朝晖编著

ebook

本书将理论与实务相结合，为读者提供了一套客户服务的理念、策略、技术及管理方案，内容包括客户服务概论、客户消费行为分析、客户服务的内容、客户服务的策略、客户服务的技术、客户服务的时空管理、客户服务的人员管理、客户服务的质量管理、客户服务的满意管理、客户服务的品牌管理。