全书运用现代营销理论及方法，结合汽车行业的实践特性，对汽车营销理论及活动进行了全面阐述，本书既具有一定的理论性，又具有行业特色。全书共8章，分别为汽车市场概论、汽车营销环境及消费者购买行为分析、汽车营销策划、汽车销售流程、汽车市场调查与客户管理、汽车售后服务流程、汽车配件管理、汽车网络营销与电子商务。 本书既可作为应用型本科院校及高职高专教材，又可作为汽车销售企业员工培训类教材等
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